FAQ

Frequently asked questions

Straight answers about how the subscription works, which devices you can use, what your connection needs and what to do when something goes wrong.

What is Xtreme HD IPTV?

Xtreme HD IPTV is an internet-based television subscription. Instead of a satellite dish or cable box, programming is delivered over your existing internet connection to a compatible player app on your TV, streaming device, phone, tablet or computer.

How does an IPTV subscription work?

You choose a subscription length, confirm your order with our team, and receive the details needed to sign in. You enter those details into a compatible IPTV player app on your device, and the categories included with your subscription appear in the app. The subscription runs for the period you chose and can be renewed before it ends.

Which devices can I use?

Common options include Amazon Fire TV and Firestick, Samsung and LG Smart TVs, Android TV and Google TV devices, Apple TV, Android phones and tablets, iPhone and iPad, and Windows or Mac computers. Each needs a compatible IPTV player app. See the Compatible Devices page for details and setup links.

How do I install a compatible IPTV player?

Open the app store on your device (Amazon Appstore, Google Play, the App Store or your TV’s store), search for an IPTV player that supports Xtream Codes or M3U playlists, install it, then enter the details we send you. Our installation guides give exact steps for each device family.

Can I use one subscription on several devices?

You can install a player app on more than one device and sign in with the same details, but the number of devices that can stream at the same time depends on the subscription. Tell us how many screens you expect to use at once and we will confirm what is possible before you order.

What internet connection do I need?

A stable broadband connection is the most important factor. As a general guide, HD streams typically need a reliable connection of around 10 Mbps or more, and 4K content needs considerably more. A wired Ethernet connection or a strong Wi-Fi signal close to the router gives the most consistent results.

How will I receive my setup instructions?

After your order is confirmed, our team sends your sign-in details and device instructions through the same channel you used to contact us, usually WhatsApp. Keep them safe; you will need them if you reinstall the app or add another device.

How do I contact customer support?

Message us on WhatsApp or call +44 7868 240819. Both options are available from the Contact page and the floating WhatsApp button on every page.

How do I renew my subscription?

Contact us before your current period ends, tell us which plan you want next, and we will confirm the price and renewal. Your existing sign-in details normally continue to work after renewal, so there is nothing to reinstall.

What should I do if my stream buffers?

First, restart the player app and your router. Move closer to the router or switch to a wired connection if you can, close other apps or downloads using bandwidth, and try a lower quality stream if the player offers one. If buffering continues, contact us with your device type and the time it happened so we can investigate.

How do I pay?

Our team confirms the currently accepted payment methods when you enquire. You will always see the full price for your chosen plan before anything is paid.

What is your refund policy?

Subscriptions are digital services that begin when your details are delivered. If you have a technical problem we cannot resolve, contact us as soon as possible so we can assess your request. Full details are on the Refund Policy page.